PRIVACY POLICY (Articles 13-14 GDPR)


Eutelsat is committed to protecting your privacy when using our websites. The following information explains how we process your personal data, so that we can best meet your needs as a business, while protecting your rights as an individual.


1. Purpose of this Notice


This privacy notice (“Notice”) describes how EUTELSAT S.A. (“Eutelsat”), a limited company with capital of 65,8 55,5 37,280 euros RCS Paris: 422 551 176 Paris, located in 70 rue Balard, 75015 Paris, France in its capacity as data controller (“Data Controller”), collects, uses, processes and transfers your personal data, as described in detail below. “Personal Data” means any individually directly or indirectly identifiable information about you, collected or otherwise received by the Data Controller. The Data Controller processes any Personal Data fairly, lawfully, and in accordance with all applicable laws.


2. Personal Data that the Data Controller collects

The Data Controller may collect your Personal Data, including but not limited to: name and surname, date of birth, home address, fixed and/or mobile telephone number, email address and any data relevant for the purposes of the data processing defined under article 3 below. The Data Controller will collect your Personal Data directly from you, when you will visit or one of the Euro Broadband  sub -websites (together the “Euro Broadband Websites”) and you will request to be contacted back in order to receive information on Euro Broadband Services and Products. The contact will be managed by a customer (hereinafter the “Distributor”) of Euro Broadband Infrastructure Sarl, based in Nyon, Business Park Route de Crassier 7 1262 Eysins (Switzerland), one company of the Eutelsat Group. The provision of your Personal Data is voluntary, but the refusal to provide such data or to have such data processed by the Data Controller will result in the Data Controller being unable to provide your Personal Data to the Distributor in order to contact you and provide you with any information you may need on Euro Broadband Services and Products.


3. Use of Personal Data


The Data Controller will process your Personal Data exclusively in order to respond to your request of information about Euro Broadband Services and Products. The processed Personal Data are made available to the Data Controller’s marketing and IT support teams based in Italy and France, the service provider named Salesforce and the system Integrator named Pragma-Consulting (22 rue Gustave Eiffel, 78300 Poissy, France - The Data Controller will list your Personal Data in a database only for the time necessary for the purposes for which the Personal Data were collected or as required by law, but will not make any use of said database for other marketing purposes rather those purposes listed under Article 3 without your specific consent.


4. Disclosure and International Transfer of Personal Data

Distributor/s operating in the country where the data subject lives and to those persons who need such access for the purpose described above, or who will process such Personal Data in their capacity as persons in charge of the processing. These persons or entities could be located abroad, and therefore your Personal Data could be transferred to other EU countries, but only for the above purpose.


5. Data Security and Data Processing Conditions

The Data Controller endeavors to maintain all the physical, technical and organizational security measures necessary to protect Personal Data against accidental or unlawful destruction, or accidental loss, alteration, unauthorized disclosure, use or access, in compliance with all applicable laws. Personal Data is processed electronically and also manually according to methods and procedures consistent with the above mentioned processing purposes.


6. Data Retention

Data is retained for a period of 3 (three) years following the date it was collected, or from your last contact with us.


7. Data Controller and Data Processor

Broadband Marketing Department, 70, Rue Balard, 75015 Paris, France. The database containing your Personal Data will be hosted and managed by a data processor appointed by Data Controller for the purposes set forth in this Notice.


8. Access to Personal Data and other Privacy Rights

Data protection law grants you several rights concerning your Personal Data. The Data Controller undertakes to protect your Personal Data and comply with applicable data protection law.


What does it mean?

1. Right to be informed

The user/data subject has the right to receive clear, transparent and easily understandable information about how and why his or her data are being processed and about his or her rights. This is the reason why the information included in this privacy notice is provided.

2. Right of access

The user/data subject has the right to get access to his or her personal data that are being processed and other information (similar to the ones provided in the present privacy notice). The purpose is to make sure that the user/data subject is aware of and can check whether its own personal data are used in compliance with data protection law.

3. Right to rectification

The user/data subject has the right to ask for modifications to his or her personal data in case they are inaccurate or incomplete.

4. Right to erasure

Also known as “right to be forgotten”, this right provides the user/data subject with the ability to ask for the deletion of  his or her data whenever there is no longer a reason to use them . It is important to note that this is not a general right to erasure as  exceptions do exist.

5. Right to restriction of processing

The user/data subject has the right to ‘stop’ or restrict the further use of the information. When the data processing is restricted, the company can keep and store the information, but cannot further use them. The company keeps a list of the people who requested the restriction so to make sure that the restriction will be fulfilled in the future.

6. Right for data portability

The user/data subject has the right to ask for his or her personal data to be provided back to him or her and re-use said data for his or her own purposes across different service. For example, if the user/data subject decides to move to another supplier, this right allows moving, copy or transferring personal data easily from one IT-environment to another in a safe and secure way, without affecting its usability.

7. Right to object to the processing

The user/data subject has the right to object to the processing of his or her personal data for direct marketing purposes (upon prior consent) and also to the processing made in order to protect the legitimate interests of the company.

8. Right/faculty to lodge a complaint

The user/data subject has the right to lodge a complaint with the national data protection authority about the way the company processes or handles personal data. 

9. Right to withdraw consent

In case the user/data subject gave his or her consent to any activity with his or her personal data, he or she has the right to withdraw said consent at any time (although said withdrawal shall not affect the lawfulness of processing based on consent before the withdrawal).This includes the right to withdraw consent to the use of personal data for direct marketing purposes.

If you have any questions about this Notice or if you want to enforce your privacy rights, please contact the Data Controller, at the following email address: To exercise any of these rights, a copy of an ID shall be provided.


9. Cookie policy

Our website uses cookies. A cookie is a small file of letters and numbers that we put on your computer if you agree. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and also allows us to improve our site. The cookies we use are technical and profiling cookies. They allow us to recognize and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily. Read more about the cookies we use and how to recognize them. If you’d like to find out how to stop websites using cookies to remember what sites you visit, click below on the link of the browser’s respective page where you can manage your cookies and site data:





If you change your cookie settings in your browser, your experience with us won’t be tracked.


10. Changes to this privacy statement

This page was updated on February 2019. Please check this page regularly to be sure you have the latest version of our Privacy Policy.

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